Coles Online Business. Coles Online is an online retail site operated by Coles Supermarkets, one of the largest grocery chains in Australia. The service offers a wide range of everyday grocery products for purchase via the internet and subsequent home delivery or “Click and Collect” locations. The service is available to over 85% of the Australian population1.
Key Takeaways
| What is Coles Online? | How does it work? | What are the benefits? |
|---|---|---|
| An online retail site that sells groceries and workplace supplies | Customers can order online and choose delivery or pickup options | Convenience, savings, flexibility, rewards, and trust |
What is Coles Online?
Coles Online is a service that allows customers to shop for groceries and workplace supplies from the comfort of their home or office. Customers can browse through more than 22,000 products from Coles’ extensive online range, including fresh produce, meat, dairy, bakery, pantry, frozen, health, beauty, household, pet, liquor, and more2.
Coles Online also caters to business customers, such as small family businesses, large organisations, schools, aged care facilities, charities, and government agencies. Coles for Business is a dedicated service that provides business exclusive specials, interest-free line of credit, flexible payment options, consolidated invoices, and monthly reports2.
Coles Online was launched in 1999 and has since grown to become one of the leading online grocery retailers in Australia. In 2020, Coles Online reported a 48.1% increase in sales revenue, reaching $1.76 billion, and a 57% increase in active customers, reaching 1.1 million3. Coles Online also won the Canstar Blue Award for Most Satisfied Customers in the Online Grocery category in 2020.
How does Coles Online work?
Coles Online operates on a simple and user-friendly platform that allows customers to shop anytime, anywhere, and on any device. Customers can either visit the Coles Online website or download the Coles App on their smartphone or tablet. Customers can then create an account or log in with their existing Coles account or Flybuys card.
To place an order, customers can search for products by name, category, brand, or special offer. Customers can also use the barcode scanner feature on the app to scan products from their pantry or fridge and add them to their online basket. Customers can also create and save shopping lists, view their order history, and access their favourites.
Once customers have added all the products they want to their basket, they can proceed to checkout and choose their preferred delivery or pickup option. Coles Online offers a range of delivery options, such as standard delivery, same-day delivery, and delivery plus, which are subject to availability, order cut-off times, and fees. Coles Online also offers a “Click and Collect” service, which allows customers to pick up their order from a selected Coles store or locker at a convenient time.
Customers can pay for their order using a variety of methods, such as credit or debit card, PayPal, Coles credit account, or gift card. Customers can also link their Flybuys card to their Coles Online account and collect Flybuys points on every shop. Customers can also redeem Flybuys points for discounts or free delivery.
Coles Online delivers orders in reusable crates, which are collected by the driver on the next delivery. Customers can also opt for bagless delivery and save on the bagging fee. Coles Online follows strict food safety and quality standards and ensures that orders are delivered securely and with care.
What are the benefits of Coles Online?
Coles Online offers many benefits to customers who want to shop for groceries and workplace supplies online. Some of the main benefits are:
- Convenience: Customers can save time and hassle by shopping online at their own pace and schedule. Customers can also avoid queues, parking fees, and carrying heavy bags. Customers can also enjoy the convenience of having their order delivered to their door or picking it up from a nearby location.
- Savings: Customers can save money by taking advantage of Coles Online’s competitive prices, exclusive offers, and promotions. Customers can also compare prices and products online and find the best deals for their needs. Customers can also save on delivery fees by choosing the delivery plus option, which gives them unlimited deliveries for a fixed monthly fee.
- Flexibility: Customers can choose from a variety of delivery and pickup options that suit their preferences and availability. Customers can also change or cancel their order up to the order cut-off time. Customers can also request a refund or replacement for any product that they are not satisfied with.
- Rewards: Customers can earn and redeem Flybuys points on every online shop. Flybuys points can be used for discounts, free delivery, gift cards, travel, and more. Customers can also access exclusive Flybuys offers and deals on Coles Online.
- Trust: Customers can trust Coles Online to deliver high-quality products and service. Coles Online follows strict food safety and quality standards and ensures that orders are delivered securely and with care. Coles Online also has a dedicated customer service team that can assist customers with any queries or issues.
Conclusion
Coles Online is a great option for customers who want to shop for groceries and workplace supplies online. Coles Online offers convenience, savings, flexibility, rewards, and trust to its customers. Coles Online also has a wide range of products, delivery and pickup options, payment methods, and support services to cater to different customer needs. Coles Online is a partner you can trust for your online shopping needs.
